Registration form doesn't load

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Posted on by MaiElorym

Hi Everybody

I have created Event in D365M. I have also created Registration Form in D365M. I want to host this registration form on external website. I have all settings in order (I have searched through the whole forum to find my specific problem and checked all of the settings).

I am using script to host the form on external page. My problem is, that the form on the website shows an error:

Of course I checked if my event is live, and it is. So is the form.

How the registration should work is, that we will send out invitation emails, with button that will redirect contacted person to the page, where we are hosting the registration form. We don't have a webpage for the event itself.

Please, help

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cloflyMao 25,210 on at

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Hi Partner,

Please also check whether you have enabled using marketing form for registration for your event and associated with a specific form record.

Regards,

Clofly

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MaiElorym 40 on at

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Hi Clofly,

yes I have that enabled:

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cloflyMao 25,210 on at

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Hi Partner,

Did you use the automatically generated script from Form hosting field?

In addition to above setting, please also make sure your domain has been authenticated in advanced settings.

Regards,

Clofly

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MaiElorym 40 on at

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Hi Clofly,

When I created marketing form I used the option "Form hosting" directly in the form settings:

The form uses prefilling (the settings for that are in order, domain where I am hosting the form is also authenticated. I checked that with the admins). When i go to the "Related Marketing form pages" and click on the page there, this is what I can see:

What I added into the external page is the highlited part (it is longer than what I am showing).

On my event page I don't have the script:

Thank you so much

MaiElorym

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cloflyMao 25,210 on at

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Hi MaiElorym,

Thanks for sharing your process.

However, script of related marketing form page(in form hosting tab.) is used to run landing page or subscription center;

instead, we should use the automatically generated script from form hosting field of event.

As expected, the field will display once the "use marketing form for registrations" is enable and a specific event is selected.

You could run following command in console to try to check whether the field was hidden and could work.

Xrm.Page.getControl("msevtmgt_formpagejavascriptcode").setVisible(true);

If the field could display and the script could work on your external page, then check whether the field was hidden by any possible business rules or other custom javascript functions.

Regards,

Clofly

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MaiElorym 40 on at

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Thanks a lot for this.

I run the command, and I could see the field where the Form Hosting should be visible.

Do you maybe know, where I could look for the business rules/javascript functions you are reffering to?

Regards

MaiElorym

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cloflyMao 25,210 on at

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Hi MaiElorym,

Advanced settings > Customizations > Customize the system > Entities > Event > Form > Event(main)

In form editor, we can check business rules and any enabled javascript in form properties.

You could set the field to be visible by default, then save and publish the form.

Regards,

Clofly

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cloflyMao 25,210 on at

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Hi MaiElorym,

By coping the script from Form hosting field of event, does marketing form for event registration display on your external website now?

Regards,

Clofly

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MaiElorym 40 on at

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Hi Clofly,

I have coppied the script from Form hosting field, but now nothing happens on the website itself. Even the initial error dissapeared. Could that be a problem of the CMS system?

MaiElorym

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cloflyMao 25,210 on at

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Hi MaiElorym,

The form will be injected to web page by the script.

You could do following steps to troubleshoot:

1. Open console to check whether there is error message.

2. As I have shown in my posted screenshot, check whether the form element is actually generated. (By selecting the div which has data-form-block-id attribute.)

(Check whether the form is set to be hidden by any custom CSS rule.)

3. Are you using any plugin to add the script to page?

For some of plugins of Wordpress, they will put custom code into iframe element.

Check whether there is iframe element on your page with inspector.

If exists, create a blank page to add the script.(In other word, create a web page by yourself.)

Regards,

Clofly

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