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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Created model driven a...
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Created model driven app but wont show in list of available apps on field service mobile app

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Posted on by srdd

Hi All, I thought I would have a little delve into the world of the Field Service Mobile App, but rather than use the existing one I created my own model driven app with a cut down amount of information. I can access this via apps section on my PC but when I try to find the app in the Field Service App from the Play Store, I cannot see my app in the list. I have also changed it to show non production sites but it wont show, am I missing something simple?

View of Apps available via PC

pastedimage1625580312045v2.png

View of Field Service App on Phone (Field Service Exp1 not visible)

pastedimage1625580371886v3.png

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  • Suggested answer
    Dhruv G Profile Picture
    Dhruv G Microsoft Employee on at

    Hi srdd,

    Best practice is to customize the OOB app module as that will continue to receive the latest updates as part of our wave release cycle.

    This doc describes how you can make the custom app module available in the new Field Service Mobile app - docs.microsoft.com/.../mobile-powerapp-copy-app-module

    Another thing to keep in mind as you create a custom app module is regarding offline - you would need add the mobile offline profile to the custom app module as described here - docs.microsoft.com/.../mobile-power-app-system-offline

  • srdd Profile Picture
    srdd on at

    Hi Dhruv G, thats the document I have been searching for! I will give it a read and see how I go from there, much appreciated.

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