Unable to pin a particular entity record in the site map under pinned section.

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Posted on by Inkey Solutions

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I'm encountering weird behavior while trying to pin a case entity record. Whenever I attempt to pin a case record it gets pinned in the first attempt but as soon as I refresh the app/ browser only the case records get unpinned automatically

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Dengliang Li Microsoft Employee on at

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Hi,

I didn't experience your issue in multiple trial environments or in a sandbox environment.

In which application are you experiencing this issue, Customer Service Hub, Customer Service Workspace or a custom model driven application?
Are you experiencing the same issue in Privacy Mode, or other browsers?

Best Regards,
Dengliang Li

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Inkey Solutions 2,116 on at

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Hello,

We are facing issue in custom model driven application and yes we tried in different browsers but the issue persist.

Thank you

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Dengliang Li Microsoft Employee on at

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Hi,

Unfortunately, didn't reproduce your problem.
No problems with the new look either.

If this issue is affecting your normal business, it is recommended that you raise a support ticket for further assistance.
https://admin.powerplatform.microsoft.com/support

Best Regards,
Dengliang Li

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