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Customer Journey and forms

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Posted on by Microsoft Employee

Can you set a condition based around success of a form being completed  ie.  email is send out - CTA is clicked and customer completes a form on a gated page - then we deliver a new piece of content.  A click isn't a lead or success.

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    Nya Profile Picture
    Nya 29,058 on at
    RE: Customer Journey and forms

    Hi,

    Please try to create a dynamic segment with behavior block to achieve it.

    Here is the reference documentation: Create segments based on interactions (Dynamics 365 Marketing) | Microsoft Docs.

    According to your description, your segment can be something like:

    pastedimage1629274642516v1.png

    After saving and going live the segment, it can be used as the audience of a customer journey to deliver a new piece of content.

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