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I have an invoice that was posted in error to period 10-2102. I posted a credit memo to the same incorrect period to offset. When I go into payment application and select the credit memo the invoice does not appear in the details section of the payment application screen so I am not able to apply them together. Any thoughts?
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Hi Vicky,
There are several reasons why the invoice might not appear in the detail section.
1. The customer is set for auto apply payments only in Customer Maintenance
2. The invoice is already in another payment selection batch. Do you have any payment application batches that aren't released yet?
3. The invoice has already been paid off. Take a look in Document Maintenance to see if it still has a document balance.
Let me know if any of these lead you to locate the invoice.
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