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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / DEPRECATED ITEMS IN NE...
Microsoft Dynamics CRM (Archived)

DEPRECATED ITEMS IN NEXT MAJOR RELEASE FOR DYNAMICS 365 CUSTOMER ENGAGEMENT

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Posted on by mchgn.nstars 2

Hello,

Microsoft announced some big changes in next major release (link: https://docs.microsoft.com/en-us/dynamics365/get-started/whats-new/customer-engagement/important-changes-coming ). A lot of components that our customers are using will become deprecated? Some of most problematic deprecation items are:

  • Dialogs
  • Relationship Roles
  • Service Scheduling
  • SLAs
  • Mail Merge templates
  • Contracts, Contract Line Items, and Contract Templates entities
  • XRM API deprecations (Xrm.Page, etc..) 

What will happen with these functionalities? Do we have to upgrade them so they will be compatible with new version? 

From the point of Microsoft Dynamics 365 (CRM) Online:

  • Dialogs are commonly used... Is there any way that dialog will function normally after upgrade? Or do we have to replace them with some other functionality(BPF??)?
  • Customizations done with javascript that are using Xrm API deprecated items... Probably we have to reprogram our javascript logic to be compliant with new API? 
  • Basic out of the box funcitonalites (many of them are using this APIs)… Will Microsoft solve these problems with next major update? Probably this update won't affect our Customers?
  • Is it possible to migrate Contract, Contract Linese to other oob entities?
  • What is substitute for Mail Merge?
  • How long will be Xrm API still supported despite that it is on list for deprecation?
  • In some JavaScript functions we're using an old endpoint (SDK.Rest, SAOP calls). Currently everything is working OK...  Till when we have to migrate from old service calls to web API?

From the point of Microsoft Dynamics 365 (online) Portal:

  • I've found one dialog in CRM related to portal named »Change Password«. Will update replace this dialog with some compliant solution?
  • Will Microsoft solve problems in javascript related to deprecated XRM API with next update?

So many question, so many worries.   Thank you in advance,

Matej

*This post is locked for comments

  • mchgn.nstars Profile Picture
    mchgn.nstars 2 on at
    RE: DEPRECATED ITEMS IN NEXT MAJOR RELEASE FOR DYNAMICS 365 CUSTOMER ENGAGEMENT

    Of course it helps. Thank you for all explanations.

  • Suggested answer
    PranavShroti Profile Picture
    PranavShroti 4,510 on at
    RE: DEPRECATED ITEMS IN NEXT MAJOR RELEASE FOR DYNAMICS 365 CUSTOMER ENGAGEMENT

    Yes, you are right, upgrades should be done by publisher, we should not be making changes to their solutions.

    Thats why when I do an upgrade assessments, this is the first thing I check... how many 3rd party components and their upgradibility.  

    As far a PowerObject are concern, they are a BIG player and they know how and when to upgrade, MS keep their partners upto date with the roadmap well in advance.

    Hope this helps,

  • mchgn.nstars Profile Picture
    mchgn.nstars 2 on at
    RE: DEPRECATED ITEMS IN NEXT MAJOR RELEASE FOR DYNAMICS 365 CUSTOMER ENGAGEMENT

    Thank you for your answers. I've found information on MS page that XRM API is for now removed from list with items that will become deprecated within next major release. But I have another question that bothers me. I don't know what will happen with solutions developed by companies such as PowerObjects. Probably it is not OK that we are modifying their JS. Upgrades should be done by publisher. What do you think about that?

  • Suggested answer
    PranavShroti Profile Picture
    PranavShroti 4,510 on at
    RE: DEPRECATED ITEMS IN NEXT MAJOR RELEASE FOR DYNAMICS 365 CUSTOMER ENGAGEMENT

    You are right...MS is moving away from many components which were fundamental to any CRM application. Having said that I can understand why Ms is doing this...they want to push PowerApps and other related tech.

    My humble take on your questions:

    • Dialogs are commonly used... Is there any way that dialog will function normally after upgrade? Or do we have to replace them with some other functionality(BPF??)?
      • This will have to be replaced by PowerApps, which can now easiliy be embaded inside CRM apps.
      • You can also use custom controls (upto an extent) to achieve similar functionality
    • Customizations done with javascript that are using Xrm API deprecated items... Probably we have to reprogram our javascript logic to be compliant with new API? 
      • Indeed, we will have to upgrade our JS code and use new API (which may be faster and stable)
    • Basic out of the box funcitonalites (many of them are using this APIs)… Will Microsoft solve these problems with next major update? Probably this update won't affect our Customers?
      • Internally MS may still continue to use old APIs however going forward they will surly be upgrading.
    • Is it possible to migrate Contract, Contract Linese to other oob entities?
      • Not sure
    • What is substitute for Mail Merge?
      • Perhaps third party or create your own interface using PowerApps/Custom Component
    • How long will be Xrm API still supported despite that it is on list for deprecation?
      • My best guess is that it will be supported till this version and then they will get rid of it completely.
    • In some JavaScript functions we're using an old endpoint (SDK.Rest, SAOP calls). Currently everything is working OK...  Till when we have to migrate from old service calls to web API?
      • I would suggest to invest in upgrading in current release so that impact will be minimum in next upgrade and will ensure everything is working properly.

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