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Microsoft Dynamics GP (Archived)

Field Service Contract Line Taxability

Posted on by Microsoft Employee
I'm trying to figure out how to setup our contract system to work more effectively but am hitting a snag. The issue is for manually generated SOP, it pulls the tax schedule from the customer master card, whereas the contract pulls from the line tax scheduleID, which if left blank still pulls from that field so makes it blank; then uses this to compare to the item taxability. The way our company processes exemptions is to create a tax schedule on the customer master which defines their exemptions. ex. NO ONPST(No Ontario Retail Sales Tax) which is then assigned all tax details other than ORST(S-ON-PST for us). If we setup the contract lines to NO ONPST then this means that whenever a change occurs to a clients taxability, we need to also update ALL lines in all active contracts with that customer as again if we just leave it blank it doesn't grab the schedule from the customer master. This works great for manual SOP, but a nightmare for contracts. Do I have this setup wrong? Or is there a better way?

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Re: Field Service Contract Line Taxability
    It's not possible to do what you are suggesting and ensure it updates the contract unless you are suggesting that I create a custom table for contract billing and have it hit this custom table rather than use the contract line tax schedule in which case I would have to go to my 3rd party support company. I'm trying to get a solution without having to edit dexterity. I'd prefer that for contract invoice SOP that it uses the same logic as the manual SOP entry system. To do this appears to not be an option, but I'm no expert.
  • Sagi88 Profile Picture
    Sagi88 2,250 on at
    Re: Field Service Contract Line Taxability

    Hi John.

    Just a suggestion for a workaround.

    Since contracts contain their own billing info is it possible to create another customer address record for contracts with the proper tax jurisdictions.

    Hope this helps

     

     

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