Preferred email incident(case) by case

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Hi, A scenario where contact has 3 email addresses and this contact has 2 cases and would like register on first case his 2 email address as preferred and on the second case he would like to register 3rd email as preferred. What's the best way to record preferred email case by case in this scenario in Dynamics CRM?

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RE: Preferred email incident(case) by case

Thanks for your advice Nadeeja.
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Nadeeja Bomiriya 6,804 on at

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RE: Preferred email incident(case) by case

Hi Avatar,

I would customise/configure a solution something like below.

1. Create a Quick View From and drop it on Case Form, so that the user can see the email addresses

2. Create a custom OptionSet field to select the Preferred Email address (i.e. 1, 2, or 3)

3. Create a plugin to send the email using the selected email address specified in Case record's new OptionSet. You'll have to create an ActivityParty object and use AddressUsed property.

mostlymscrm.blogspot.com.au/.../sending-emails-to-specific-address.html

www.toplinestrategies.com/.../addressing-emails-alternate-address-ms-crm