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Hello everyone,
Use case is as following:
1. We create sales order for product to a customer, post packing slip and invoice -> Product is sold to customer and has 5 years warranty.
2. After 2 Years, customer needs repair on product and sends it back to us.
3. We create return order, process it as in 1 and also select a replacement item (which is the same item, since it only gets repaired - we always have to work with this specific item, since there is a serial number connected to it) -> Credit is created and product is now at our location
4. When product is repaired, we create a new sales order based on replacement item to send the product back to the customer
The questions revolves around step 4:
In this example, our customer has 3 years of warranty left. However, by having a new sales order to send out the product, there is also a new packing slip and invoice being created. This might create issues, since if the new invoice/packing slip gets sent to the customer, the warranty time by law might refresh back to 5 years.
I know that you could disable the option to automatically print or send out the document via e-mail, but there will still be journals created with these documents. So when a customer asks for the original invoice, the sales clerk could by mistake send him the most recent invoice, which would then again lead to issues regarding the warranty time.
So my question basically is: Is there a way to change the title of these documents somehow? Maybe also have zero sums for this item on the documents? If there is any other way to circumvent this issue, I would also be thankful for ideas.
Thanks in advance and best regards,
Navid
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