Direct delivery registration error

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Posted on by CU04051314-0

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Hi All,

I'm running into an error during intercompany direct delivery. We have 2 legal entities, the original sales order and purchase order is out of one company (Non WMS warehouse), while the intercompany sales order is direct to the customer out of the second legal entity (WMS Warehouse).

When I pick all the inventory for the intercompany sales order and attempt to post the packing slip, I get the following on only one of the items. The item that doesn't have an issue is a Batch tracked item, while the other is not. I can manually register this item on the intercompany purchase order and the packing slip will post, but it will not do it automatically like the other item. Is it that the items have to be batch tracked to work for intercompany direct delivery? Or am I missing something?

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Dynamics 365 Supply Chain Management

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André Arnaud de Cal... 303,730 Super User 2026 Season 1 on at

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Hi Taschliman,

From the sales order line, you can open the related inventory transactions. Can you check if the inventory transactions do match the deltails on the sales order lines? E.g. check if there is a record, the quantity and the deduction status.

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CU04051314-0 241 on at

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Hi Andre,

Thanks for responding.

I do see the transactions from the intercompany purchase order.

Item that does register:

Item that doesn't register:

If I go to the intercompany purchase order, I can manually register this item, and it will allow for the posting of the packing slip from the intercompany sales order. I'm stumped.

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Nic Nelson 36 on at

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Hi taschliman,

I'm not incredibly familiar with the inter-company workings, but figured I'd pop in with a random suggestion in case it helps. Is there any chance your troublesome item is a service or non-stock item? The IC SO may allow you to post the packing slip with all items if you change the Quantity parameter from "Picked" to "Picked quantity and not stock products". If the item is under that umbrella, I believe it will automatically register against your PO once the slip is posted.

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André Arnaud de Cal... 303,730 Super User 2026 Season 1 on at

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Hi Taschliman.

When rereading your question, I noticed that this is a direct delivery including intercompany orders. I never used that combination. I don't have spare time to set up an environment to be able to reproduce this. Maybe you can ask a developer to do some debugging to find out what is happening in the back end and in what part of the process the inventory transactions are not meeting the requirement for an update.

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CU04051314-0 241 on at

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FYI, this was an issue with a customization added. Thanks for the feedback.

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