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we have a transaction that posted in the store but did not get uploaded to headquarters. is there a way to change on hand quantity in headquarters only. the store on hands are correct.
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You can run a worksheet 401. Select the store with the decrepency. Back date the worksheet to the day before the transaction. Approve the worksheet.
This will pull all the data from the store and over write the quantities at HQ with the current quantities at the store.
don't thank that way when try to fix any problem, most system data integrated with each other so you will always find other problem.
Anytime on hand quantities are out of sync between stores and HQ, you can run Worksheet 501, wait for the worksheet to be processed at the store(s), then run Inventory Wizard Task 190 in HQ Manager to reconcile the counts. This is also the recommended procedure anytime you process a Physical Inventory worksheet at a store or make manual adjustments at a store.
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