Hello,
Our customers are experiencing some problems with CRM 2011 running the Microsoft Outlook client. Several people are prompted to re-enter their user credentials when working in CRM, up to 20 times per day.
I found online an issue that causes this when Internet Explorer options are set to "Empty temporary internet files when browser is closed", which would cause CRM in the Outlook client to lose its ADFS authentication when the user closes down an Internet Explorer window.
I've also looked into;
*Putting the CRM site to the Intranet Zone
*Setting the User Authentication setting in IE to "Automatic logon only in intranet zone"
*Setting the "Enable Integrated Windows Authentication" to checked in IE.
*Clearing cookies and passwords and temporary files from IE
*Making sure "Use a proxy server for you LAN" setting in IE is not checked.
The problem seems to persist.
Any ideas?
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