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Microsoft Dynamics CRM (Archived)

CRM Outlook plug-in

Posted on by Microsoft Employee

Hi All,

I have a user who is currently on windows 10 with office 2016. we have installed the CRM outlook plug-in and it is greyed out.

we have uninstalled the plug-in, reinstalled and still nothing.

if another user logs on to that same machine, the plug-in works fine.

Any idea what can be causing this?

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