Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / MS Dynamics CRM 2016 -...
Microsoft Dynamics CRM (Archived)

MS Dynamics CRM 2016 - Access denied

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Hello,

We have moved to Dynamics CRM 2016 via Office 365 and a user who is setup with Admin access to CRM is getting an access denied error when viewing Accounts from the Outlook Addin or from Internet Explorer. If the same user, on the same machine, using the same credentials, uses Chrome they have no issue and can view all the details.

I confirmed that on my test machine I was able to logon via Internet Explorer with her credentials to view the same exact account.

We're on Windows 7 Machines, running Office 2016 32bit.

Additionally.. When you go to an account in Outlook, you can scroll down to see more information on the account but if you try to double click it, the load page gives an "Access is denied. Download log file" error. Below is the error we got.

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #3060BDF8Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #3060BDF8</Message>
<Timestamp>2017-04-17T17:16:20.1974147Z</Timestamp>
<ExceptionSource i:nil="true" />
<InnerFault>
<ErrorCode>-2147220969</ErrorCode>
<ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>systemform With Id = db05bf2e-dc00-4ccf-9181-55b943cda59a Does Not Exist</Message>
<Timestamp>2017-04-17T17:16:20.1974147Z</Timestamp>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

*This post is locked for comments

  • ashlega Profile Picture
    ashlega 34,477 on at
    RE: MS Dynamics CRM 2016 - Access denied

    And.. tried closing outlook, then clearing the cache? Not sure if outlook client for crm would interfere with the cleanup if you leave it running..

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: MS Dynamics CRM 2016 - Access denied

    Yes it works in private browsing mode, and no clearing the cache and browser history did not work.

  • ashlega Profile Picture
    ashlega 34,477 on at
    RE: MS Dynamics CRM 2016 - Access denied

    did you try internet explorer in the private mode? Just to validate if it's the cache..

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: MS Dynamics CRM 2016 - Access denied

    I think we're going to rebuild the users windows profile because I have already completely blown away all Temp files, and IE temp files, cache reset, and Advanced Browser reset as well.

  • Andre Margono Profile Picture
    Andre Margono 2,602 on at
    RE: MS Dynamics CRM 2016 - Access denied

    Looks like something stuck in IE. Usually delete everything from browsing history will do the job

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: MS Dynamics CRM 2016 - Access denied

    Hello,

    Today I got on the user's machine, went into INPrivate mode, and was able to pull up the accounts now. What does this mean? Do I need to reinstall IE somehow or clear registry?

  • Andre Margono Profile Picture
    Andre Margono 2,602 on at
    RE: MS Dynamics CRM 2016 - Access denied

    The stack trace that you provided shows the error detail. On account entity, somehow the IE profile remembers old form that is no longer exist. Quick try use inprivate window for IE, just to narrow down the issue.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: MS Dynamics CRM 2016 - Access denied

    It only happens on Accounts. If I go to view the contacts instead of accounts, I can view all the contacts and click to open. Can view opportunities, etc..

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: MS Dynamics CRM 2016 - Access denied

    The actual error on the pop up is

    "Record is Unavailable"

    "The requested record was not found or you do not have sufficient permissions to view it."

    But if I go to Chrome, I can view it without issue.. Same way, same record, etc.

    ion: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #364BDA5BDetail:

    <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance&quot; xmlns="schemas.microsoft.com/.../Contracts&quot;>

     <ErrorCode>-2147220970</ErrorCode>

     <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic&quot; />

     <Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #364BDA5B</Message>

     <Timestamp>2017-04-18T15:46:44.3965321Z</Timestamp>

     <ExceptionSource i:nil="true" />

     <InnerFault>

       <ErrorCode>-2147220969</ErrorCode>

       <ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic&quot; />

       <Message>systemform With Id = db05bf2e-dc00-4ccf-9181-55b943cda59a Does Not Exist</Message>

       <Timestamp>2017-04-18T15:46:44.3965321Z</Timestamp>

       <ExceptionSource i:nil="true" />

       <InnerFault i:nil="true" />

       <OriginalException i:nil="true" />

       <TraceText i:nil="true" />

     </InnerFault>

     <OriginalException i:nil="true" />

     <TraceText i:nil="true" />

    </OrganizationServiceFault>

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: MS Dynamics CRM 2016 - Access denied

    I already did a Cache clear for IE11 and did a browser reset. I will try again, and a do a complete Temp files clear as well. Has to be related to the Windows profile I presume due to the fact via Chrome, and other computers on same account have no issue.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,356 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans