Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM (Archived)

Emails with unresolved email can not be saved

Posted on by Microsoft Employee

Hello,

When i have an email activity and "To" party is an unresolved email, the email activity can not be saved. The "To" field is always dirty. Why?

*This post is locked for comments

  • RE: Emails with unresolved email can not be saved

    I am having a similar issue, in my case the email activity has the from field with unresolved recipient email address and we are unable to save the email activity.

    Is there any fix available to allow users to save the email activity if the email is from unresolved email address ?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Emails with unresolved email can not be saved

    Hi Lyubo, I encountered the same problem. Do you have finally found a solution?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Emails with unresolved email can not be saved

    Of course. They can be send but not saved. I mean when i click send, a get a popup with, "Your changes are not saved" or something like that and after that i can send it. But when i save an email, it again says that it is not saved...

  • ashlega Profile Picture
    ashlega 34,475 on at
    RE: Emails with unresolved email can not be saved

    Hi,

     do you have "Allow messages with unresolved recipients to be sent" enabled?

    www.microsoft.com/.../system-settings-dialog-box-email-tab.aspx

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,198 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans