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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer Voice respons...
Customer experience | Sales, Customer Insights,...
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Customer Voice response not triggering Power Automate flow

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Posted on by Alice Fisher 42

I have multiple flows set to trigger when a Customer Voice survey response is submitted. 

The response details are then added to a custom entity. 

I have been testing my new flow by filling out the survey but it will not trigger. 

I have tried everything, recreating the flow, recreating the survey. 

The flow just will not trigger. 

Any help or solutions are welcomed!

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  • Suggested answer
    cmoreno8 Profile Picture
    cmoreno8 25 on at

    Hi,

    As far as I know, Power Automate can avoid the trigger if you configure your flow in Trigger's menu -> Settings -> Trigger conditions.

    pastedimage1676285479165v2.png

    Another configuration is in the trigger (select columns or filter rows) or a wrong configuration in other parameters (for example, scope).

    Check them and change some of them to test.

    pastedimage1676285651042v3.png

    If they are ok and your flow isn't triggered, you could ask in the Power Automate community, they are experts in the topic and they could help you.

    Regards.

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