Dynamics GP application closes abnormally when closing a sub-window

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Posted on by SeanR

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I need some help troubleshooting an odd problem on a single workstation. Client recently installed Dynamics GP 10 (10.00.1579) on a single workstation (using XP) and each time they close a window in Dynamics GP (tasks or inquiry just as an example) the whole application closes. It does not display the Dexterity Runtime Error message or any other message for that matter, it just simply closes.

I have rebuilt the ODBC driver, run repairs on the .NET frameworks and Dynamics GP, executed a DEXSQL.log and installed the Support Debugging tool but nothing seems to be pointing to what is causing this to happen. I've checked the event logs and I saw an Event ID 1001 and Event ID 1002 but trying to find those is like looking for a needle in a haystack. The user can log into GP on another workstation and experiences no problems so this is just isolated to the workstation.

Has anyone seen this before?

Thanks,

Sean Reynolds

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sandipdjadhav 18,265 on at

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Re: Dynamics GP application closes abnormally when closing a sub-window

Sean,

Instead of repairs can you uninstalled Dynamics GP delete GP Folders from Program Files and reinstall with SP.

Hope it will solve your problem

Thanks

Sandip