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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Voiding issues in SOP
Microsoft Dynamics GP (Archived)

Voiding issues in SOP

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Posted on by Bob_McG 55

I understand that there are several reasons as to why you cannot void or delete certain items in SOP, but why can my client only void if they delete the line items on their sales orders? Is there a proper procedure for voiding or deleting items from SOP wihtout using returns?

We think that part of the issue is the credit limit overide is in use and that they have several 3rd parties (Authorize for CC and Powerhouse for inventory and Paperave). Has anyone encountered this issue where the only way to void a document is to manually delete the line items?

Thanks,

Bobby

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  • Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: Voiding issues in SOP

    Are we talking quotes, orders or invoices here? Where any of the lines committed to a purchase order? Have some of the lines been converted to an invoice? Are the items allocated and fulfilled on these documents?

  • Bob_McG Profile Picture
    Bob_McG 55 on at
    RE: Voiding issues in SOP

    Order and invoices.

    In this case the items are fulfilled on the Order in question and the document has been printed.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,848 Moderator on at
    RE: Voiding issues in SOP

    Printing the document will prevent the items from being deleted because this tells GP that something has been sent to the customer. In SOP setup, do you have 'Use Separate Fulfillment Process' checked?

  • Bob_McG Profile Picture
    Bob_McG 55 on at
    RE: Voiding issues in SOP

    No, it is not checked on any of the document types. Both void and delete are checked on all documents except for invoice which only has void checked.

    I've only been doing this a couple of years, but I have never heard of not being able to void when it is checked before, much less only being able to void after you use edit>>delete row to clear the items.

    This client has many issues besides this one but this one is giving us a lot of trouble.

    If we create an order or invoice and save it, we can immediately void it. If it stays overnight then they have to delete the rows in order to void it. They want to have record of the voided orders (and their line items) though.

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