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247Hello,
I am after some help the USD setup where the “Go Back” Action call used in the agent script is not working any more after upgrade USD
to one of the lastest version.
Details:
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There is an Agent Script which calls another agent script to form two levels of navigation between them and the attached session
starts based on the Email activity.
When I click on first Agent Script it switches to second script and keeps the second Agent Script drop down selected at the top. The
second script has few action calls (e.g. Search Contact etc.) including one for "GoBack" where its settings are >> HostControl =
Agent Scripting and Action = "Back".
At this stage if I click on "Go Back" (an action call which is created using USD's standard "Back" action) then its making the Call
Script drop down empty instead of going a go back operation to take me to the previous Agent script.
Please note that this has worked for me earlier in my USD 2.2 setup but after upgrade to 3.3+ version of USD I am getting the above
behaviour of Agent Scrip drop down becoming empty.
Can I get some help here? Thanks, AR
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