Handling Bounce Backs from Emails

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Posted on by AndrewCampey

This is an issue that has come up before however i'm curious if anyone has a decent approach to handle email bounce backs?

We are using CRM 2011 and the Email Router and the bounce backs are not coming back into CRM. We are not in a position to make any modifications to the Email Server so is there any simple way anyone has implemented to handle this issue??

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Jitendra Sahu 2 on at

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You can save bounce responses as log into custom table inside of your config database.

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AndrewCampey on at

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How would we achieve this exactly?

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AndrewCampey on at

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I still haven't found a solution to this. Jitendra's concept of logging the bounces in a custom table (or anywhere) sounds promising however I don't understand how I could handle this?

Unless I wrote some custom code to interrogate exchange and retrieve all bouncebacks. In which case the code could put them into CRM perhaps?

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Steeve G on at

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Do you finally got a solution to the bounced email problem? I can confirm you that you cannot log it to a custom table like someone suggested.

Only thing you can do it's to add rules in your mailbox in Outlook to redirect bounced emails to another Mailbox.

Emails received in this mailbox will be transfer in CRM by the email router or server side synchronisation, after that you can do whatever you want to manage those bounced emails by registering code or workflows on Queues.

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AndrewCampey on at

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Sadly no. There wasn't any easy way we could find.

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