Microsoft Dynamics RMS (Archived)

upgrade my computer

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Posted on by Community Member Microsoft Employee

Hello

I always appreciate for this forum since you let me know good information.

I have a question today, too.

I have rms in my old computer. but it is too slow now. I want to change my old computer to new one.

And then how can I install rms to my new computer?

I think I need kind of license key for my current rms. is it correct? but I don't know actually. It's too old. so.. if then how can i know license key?

Anyway how can i install and run rms which is in my old computer to my new computer.

Please let me know if you have any idea.

Thank you so much for your support. And have a great day.

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Dave Durrenberger 1,620 on at

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RE: upgrade my computer

Good Day,

If you are having issues with new hardware and would like direction as well as conversion services, we offer such services and would be happy to help you if you need a Partner's help. Please feel free to reach out to sales@syssolutionsllc.com to discuss.

Best,

The System Solutions Team
arishi 740 on at

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RE: upgrade my computer

I believe you need a Product Key "license" entered first in order to get to a Point where it will give you a option to activate via Internet or Phone
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Antonijo Todorovik 4,025 on at

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RE: upgrade my computer

Hi Usmnhr,

first of all, You need to know/do few things before doing anything (accepting that we are talking about one, single store with RMS Store Operations and not store part of RMS HQ chain, right??):

- what is the actual version of RMS You have (to be able to install at least the same version on the new PC - You can check this in Help/About option in the main menu of the RMS SO Manager) and if You are using the software in original english version

- if your RMS database is on the same (old) computer or on other, store server for example (You can check this in RMS SO Administrator, Configuration menu) and also, what version of SQL Server Express you are using

- talk to your RMS Partner (the company that implemented RMS for you) to see if you are on BREP (it will be easier to get a substitute license number)

- find all the software CDs you have (RMS install, drivers for printers or barcode readers and all external hardware that you actually use)

Now, with having all this and depending on what you've found, you'll need to:

- instal RMS SO on the new machine, with at least the same Service packs, Feature Packs or similar, as on the old machine

- Install all the external hardware from the old machine to the new one (printers, barcode readers...)

- If the database was on the old machine, You will need to make a database backup and restore it in the new machine (and install SQL Server Express) or you may want to keep the database on the old machine (as an store server for example), keep the old PC in the local network and point out to the old PC from the new with RMS SO Admin

- Copy and paste old the personalizations from the old PC to the new PC (DAT files, reports, receipts, etc., etc...) to the corresponding RMS folders

- Configure the RMS SO Administrator to point out the database

Before doing anything, I would suggest you contact your RMS partner to help You with all this. Also, do database backup ALWAYS before doing anything. Count that for the migration, youll probably need some time, so it's good to do it when the store is closed...

So, as you see, it's not difficult but not that easy, you have to have all this in mind when doing the migration to the new PC...

Hope that this helps...

Kind regards, A.
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Community Member Microsoft Employee on at

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RE: upgrade my computer

Hello;

It is not a problem at all; simply install RMS on the new computer, and point to the store database.

When run the POS for the first time, it will ask for the key, you can chose by phone.

Some numbers will appears and a phone number.

Call that number (Microsoft), they will activate it for you.