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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 App for O...
Microsoft Dynamics CRM (Archived)

Dynamics 365 App for Outlook SOAP Error

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Posted on by Community Member

Hello

I am trying to deploy the Dynamics 365 App for Outlook (the lightweight version, not the "full" version.) However, I am getting a GeneralInomingEmailServerError when I have any user attempt to deploy. The full error is below. 

Strangely, a user that was setup several months ago is able to use the 365 App in Outlook just fine. It's just the deployment that is failing for new users. 

I am running Dynamics 2016 8.2 on Premise with Office365 as the email server, so I don't think this KB article with a similar error is relevant. 

Any ideas on how to troubleshoot?

Thanks,
Andrew

ActivityId: 5c730baf-0178-40ec-8299-4a364a4d9c08
>Error : System.Web.Services.Protocols.SoapHeaderException: SOAP header Action was not understood.
at System.Web.Services.Protocols.SoapHeaderHandling.SetHeaderMembers(SoapHeaderCollection headers, Object target, SoapHeaderMapping[] mappings, SoapHeaderDirection direction, Boolean client)
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.EndInvoke(IAsyncResult asyncResult)
at Microsoft.Crm.Asynchronous.EmailConnector.ExchangeServiceBinding.EndInstallApp(IAsyncResult asyncResult)
at Microsoft.Crm.Asynchronous.EmailConnector.OfficeAppsDeploymentStep.EndCall()
at Microsoft.Crm.Asynchronous.EmailConnector.ExchangeIncomingEmailProviderStep.EndOperation()

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I have the same question (0)
  • Srihari Profile Picture
    Srihari 350 on at

    Hello,

    Please verify that Server-Side Synchronization is successfully set up on the mailbox you are trying to deploy the App. If the issue persists, please open a support ticket so we can look at the logs from your organization to investigate this issue.

    Thank you,

    Srihari

  • Community Member Profile Picture
    Community Member on at

    Hi Srihari

    Thanks for the response. I fixed the issue... whether I found the problem is another question, but at least it is working. I had applied the latest 8.2.X service pack about a week ago via Windows Update and found that the server still had a pending restart. Once I restarted Windows, I was able to add the Dynamics 365 App for new users. I wonder if the update changed the plugin somehow and certain files were not committed.

    -Andrew

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