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Returned check in the following period

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Posted on by Community Member Microsoft Employee

We have a situation in which a customer sent in a check to make a payment on their account. The problem is their bank had issued them incorrect check stock, so that their routing number was incorrect. Because of this, we are unable to honor this check. The check had already been posted in Dynamics, but we learned of the problem the following month. Customer will be sending us a new check w/valid credentials soon.

Does anyone know of an easy solution in Dynamics for situations when you have returned checks, but they are not necessarily NSF checks? In other words, this is not bad debt...

Thank you,

Neil

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