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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM For Mobile Not Wor...
Microsoft Dynamics CRM (Archived)

CRM For Mobile Not Working

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Posted on by AEdwards 765

Hey Everyone,

I have an instance of CRM 2015 On-Premise that I'm trying to connect to with mobile applications. I've configured and setup IFD and also did the additional steps for Mobile and Tablets as defined here:

https://technet.microsoft.com/en-us/library/dn889580.aspx

I can reach the CRM system from outside network with the https://orgname.domainname.com, but when I try and set up Mobile (both on Android and Windows phones) as well as on tablets (the Windows 8 CRM app). After typing in the URL I can 'sometimes' type in credentials, but I seem to get hit with errors like:

'Your server is not available or does not support this application'

Any thoughts? Thanks

*This post is locked for comments

I have the same question (0)
  • Mamatha Swamy Profile Picture
    Mamatha Swamy 5,426 on at

    Check this

    https://support.microsoft.com/en-us/kb/2899983

    If my reply helps answer your question then please verify it.

  • AEdwards Profile Picture
    AEdwards 765 on at

    I saw this article when doing my own research, unfortunately, this is not the answer.

  • Community Member Profile Picture
    Community Member on at

    Hi AEdwards,

    what OS do you have on your phone/tablet? Could be that the app does not support the newest versions (this is surely the case of Android 5).

    Zuzana

  • AEdwards Profile Picture
    AEdwards 765 on at

    On the Windows Phone the OS is 8.1, on the Android: 4.4.2, and on the Computer Windows 8.1

  • Community Member Profile Picture
    Community Member on at

    Hi AEdwards,

    these platform versions are supported by the Microsoft app - the issue must lie somewhere else.

    Can anyone shed some light on this?

    Sorry I wasn't much of a help here,

    Zuzana

  • Suggested answer
    Hugo Silva Profile Picture
    Hugo Silva 1,374 on at

    Hi AEdwards,

    I got this issue once but was caused by the firewall, did you check your firewall?

    Are you inside of the same network/domain?

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