How to add social profile for contacts
In contact under related entity there is social profile
But in that there is no option to add social profile
Please suggest any solution
Hello,
Pls read this article
https://debajmecrm.com/dynamics-crm-social-channels-facebook-twitter-linkedin/
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/msdynce_socialprofile?view=dynamics-ce-odata-9
I hope it helps,Thanks.Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365
Hi Partner,
Social profile is read-only be design.
If you want to add Social profile, you should use Dynamics 365 Social Engagement first and when you creating case, the social profile will be created automatically.
docs.microsoft.com/.../view-block-deactivate-social-profile
But since January 16, 2020, social engagement will be discontinued and will no longer be included as part of any Microsoft Dynamics 365 license entitlement for new customers.
https://docs.microsoft.com/en-us/dynamics365/social-engagement/eol/discontinuation-faq
So could you share why do you need to use social profile and we could figure out other ways for you.
Best Regards,
Leo
Hi,
Social engagement is not available , omni channels and other ways of interacting can be considered.
Hi Virat,
I think this is part of Social Engagement which is discontinued.
Best Regards
PG
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