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How to add social profile for contact

Posted on 27 Aug 2020 19:17:00 by 5

How to add social profile for contacts

In contact under related entity there is social profile

But in that there is no option to add social profile

Please suggest any solution

  • Suggested answer
    CRMJetty Profile Picture
    CRMJetty 3,508 on 03 Sep 2020 at 09:04:27
  • Suggested answer
    LeoAlt Profile Picture
    LeoAlt 16,329 on 31 Aug 2020 at 08:29:14
    RE: How to add social profile for contact

    Hi Partner,

    Social profile is read-only be design. 

    If you want to add Social profile, you should use  Dynamics 365 Social Engagement first and when you creating case, the social profile will be created automatically.

    docs.microsoft.com/.../view-block-deactivate-social-profile

    But since January 16, 2020, social engagement will be discontinued and will no longer be included as part of any Microsoft Dynamics 365 license entitlement for new customers.

    pastedimage1598862499807v1.png

    https://docs.microsoft.com/en-us/dynamics365/social-engagement/eol/discontinuation-faq

    So could you share why do you need to use social profile and we could figure out other ways for you.

    Best Regards,

    Leo

  • Suggested answer
    venkatsr Profile Picture
    venkatsr User Group Leader on 30 Aug 2020 at 18:20:44
    RE: How to add social profile for contact

    Hi,

    Social engagement is not available , omni channels and other ways of interacting can be considered.

  • Pankaj Gogoi Profile Picture
    Pankaj Gogoi 3,177 on 28 Aug 2020 at 10:20:12
    RE: How to add social profile for contact

    Hi Virat,

    I think this is part of Social Engagement which is discontinued.

    https://docs.microsoft.com/en-us/dynamics365/social-engagement/eol/discontinuation-faq

    Best Regards

    PG

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