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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Closing Incident with ...
Microsoft Dynamics CRM (Archived)

Closing Incident with Cancelled Status

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Posted on by GandeShiva 105

I'm trying to Close case with "CANCELED" status. If i wrote "5" for changeIncidentStatusRequest.Status it's succesfully Closing case with "RESOLVED" but when i wrote 6 ( Canceled status code) i get this exception :

" 6 is not a valid status code for state

Entity resolution = new Entity("incidentresolution");
resolution["subject"] = "Incident Closed";
resolution["incidentid"] = incident;

CloseIncidentRequest closeRequest = new CloseIncidentRequest();
closeRequest.IncidentResolution = resolution;
closeRequest.Status = new OptionSetValue(6);
CloseIncidentResponse closeResponse = (CloseIncidentResponse)service.Execute(closeRequest);

Please help...

*This post is locked for comments

  • Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: Closing Incident with Cancelled Status

    From what I remember, cancelled doesn't have a resolution, that is why you just make the changes on the Incident entity and not the IncidentResolution entity.

  • GandeShiva Profile Picture
    GandeShiva 105 on at
    RE: Closing Incident with Cancelled Status

    It worked with setstateRequest but what about the incidentresolution (Can you refer my question for the code). Do i need to do any extra logic for that

  • Verified answer
    Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: Closing Incident with Cancelled Status

    You can use the SetStateRequest as well. Same thing.

    The StateStateIncidentRequest is probably part of Microsoft.Xrm.Sdk.Messages or Microsoft.Crm.Sdk.Messages;

    SetStateRequest request = new SetStateRequest();

    request.EntityMoniker = new EntityReference(...);

    request.State = new OptionSetValue(2);

    request.Status = new OptionSetValue(6);

  • GandeShiva Profile Picture
    GandeShiva 105 on at
    RE: Closing Incident with Cancelled Status

    The type or namespace name 'SetStateIncidentRequest' could not be found (are you missing a using directive or an assembly reference?)

  • Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: Closing Incident with Cancelled Status

    Got it.

    I think you need to use the SetStateIncidenRequest Message

    SetStateIncidentRequest request = new SetStateIncidentRequest()

    {

      IncidentState = new OptionSetValue(2); // Cancelled

      IncidentStatus = new OptionSetValue(6); // Cancelled

      EntityId = new EntityReference("incident", incidentId)

    }

    Try this. Hopefully it helps.

  • GandeShiva Profile Picture
    GandeShiva 105 on at
    RE: Closing Incident with Cancelled Status

    it's successfully Closing case with "RESOLVED" but when i wrote 6 ( Canceled status code) i get this exception :

    " 6 is not a valid status code for state

  • Suggested answer
    Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: Closing Incident with Cancelled Status

    Just change the following line:

    Status = new OptionSetValue((int)incident_statuscode.ProblemSolved)

    to

    Status = new OptionSetValue(6); or

    Status = (int)incident_statuscode.Cancelled) // Check name

  • GandeShiva Profile Picture
    GandeShiva 105 on at
    RE: Closing Incident with Cancelled Status

    I am using the above code for Incident Resolved.. I need for Cancelled..

    Thanks for reply

  • Suggested answer
    Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: Closing Incident with Cancelled Status

    try the following:

    IncidentResolution resolution = new IncidentResolution

    {

      Subject = "Resolved Sample Incident",

      IncidentId = new EntityReference(Incident.EntityLogicalName, _incidentId)

    };

    // Close the incident with the resolution.

    CloseIncidentRequest closeIncidentRequest = new CloseIncidentRequest

    {

      IncidentResolution = incidentResolution,

      Status = new OptionSetValue((int)incident_statuscode.ProblemSolved)

    };

    CloseIncidentResponse closeResponse = (CloseIncidentResponse)service.Execute(closeIncidentRequest);

    You can use late binding as well, but make sure that incidentid is an EntityReference

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