Closing Incident with Cancelled Status

(0) Share

Report

Posted on by GandeShiva

105

I'm trying to Close case with "CANCELED" status. If i wrote "5" for changeIncidentStatusRequest.Status it's succesfully Closing case with "RESOLVED" but when i wrote 6 ( Canceled status code) i get this exception :

" 6 is not a valid status code for state

Entity resolution = new Entity("incidentresolution");
resolution["subject"] = "Incident Closed";
resolution["incidentid"] = incident;

CloseIncidentRequest closeRequest = new CloseIncidentRequest();
closeRequest.IncidentResolution = resolution;
closeRequest.Status = new OptionSetValue(6);
CloseIncidentResponse closeResponse = (CloseIncidentResponse)service.Execute(closeRequest);

Please help...

*This post is locked for comments

I have the same question (0)

All responses (9)

Answers (1)

Suggested answer

Aric Levin - MVP 30,190 Moderator on at

Like (0)

Report

try the following:

IncidentResolution resolution = new IncidentResolution

{

Subject = "Resolved Sample Incident",

IncidentId = new EntityReference(Incident.EntityLogicalName, _incidentId)

};

// Close the incident with the resolution.

CloseIncidentRequest closeIncidentRequest = new CloseIncidentRequest

{

IncidentResolution = incidentResolution,

Status = new OptionSetValue((int)incident_statuscode.ProblemSolved)

};

CloseIncidentResponse closeResponse = (CloseIncidentResponse)service.Execute(closeIncidentRequest);

You can use late binding as well, but make sure that incidentid is an EntityReference

Was this reply helpful? Yes No
GandeShiva 105 on at

Like (0)

Report

I am using the above code for Incident Resolved.. I need for Cancelled..

Thanks for reply

Was this reply helpful? Yes No
Suggested answer

Aric Levin - MVP 30,190 Moderator on at

Like (0)

Report

Just change the following line:

Status = new OptionSetValue((int)incident_statuscode.ProblemSolved)

to

Status = new OptionSetValue(6); or

Status = (int)incident_statuscode.Cancelled) // Check name

Was this reply helpful? Yes No
GandeShiva 105 on at

Like (0)

Report

it's successfully Closing case with "RESOLVED" but when i wrote 6 ( Canceled status code) i get this exception :

" 6 is not a valid status code for state

Was this reply helpful? Yes No
Aric Levin - MVP 30,190 Moderator on at

Like (0)

Report

Got it.

I think you need to use the SetStateIncidenRequest Message

SetStateIncidentRequest request = new SetStateIncidentRequest()

{

IncidentState = new OptionSetValue(2); // Cancelled

IncidentStatus = new OptionSetValue(6); // Cancelled

EntityId = new EntityReference("incident", incidentId)

}

Try this. Hopefully it helps.

Was this reply helpful? Yes No
GandeShiva 105 on at

Like (0)

Report

The type or namespace name 'SetStateIncidentRequest' could not be found (are you missing a using directive or an assembly reference?)

Was this reply helpful? Yes No
Verified answer

Aric Levin - MVP 30,190 Moderator on at

Like (1)

Report

You can use the SetStateRequest as well. Same thing.

The StateStateIncidentRequest is probably part of Microsoft.Xrm.Sdk.Messages or Microsoft.Crm.Sdk.Messages;

SetStateRequest request = new SetStateRequest();

request.EntityMoniker = new EntityReference(...);

request.State = new OptionSetValue(2);

request.Status = new OptionSetValue(6);

Was this reply helpful? Yes No
GandeShiva 105 on at

Like (1)

Report

It worked with setstateRequest but what about the incidentresolution (Can you refer my question for the code). Do i need to do any extra logic for that

Was this reply helpful? Yes No
Aric Levin - MVP 30,190 Moderator on at

Like (1)

Report

From what I remember, cancelled doesn't have a resolution, that is why you just make the changes on the Incident entity and not the IncidentResolution entity.

Was this reply helpful? Yes No

Community site session details

Closing Incident with Cancelled Status

Helpful resources

Quick Links

Responsible AI policies

Neeraj Kumar – Community Spotlight

Congratulations to the November Top 10 Community Leaders!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Featured topics

Product updates

Community site session details

Closing Incident with Cancelled Status

Helpful resources

Quick Links

Responsible AI policies

Neeraj Kumar – Community Spotlight

Congratulations to the November Top 10 Community Leaders!

Subscribe to this forum!

Select categories

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Featured topics

Product updates