web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

E-mail deliverability - Required fields are missing

(0) ShareShare
ReportReport
Posted on by 75

Hello,

I'm having issues with email deliverability and a specific error of emails are not being send through customer journey due to Required fields missing. Interesting thing here is that this is happening only for Outlook emails and not Gmail emails.

The dynamic content that is included within the email is following:

{{contact.firstname}}

{{contact.lastname}}

{{contact.contact_msevtmgt_event_msevtmgt_originatingeventid.msevtmgt_name}}
{{msdyncrm_contentsettings.msdyncrm_addressmain}}
{{msdyncrm_contentsettings.msdyncrm_subscriptioncenter}}
How should I proceed to avoid emails not being delivered to Outlook email addresses? What could be the error here?
Thanks in advance.
All the best, Marianna
I have the same question (0)
  • Nya Profile Picture
    29,060 on at

    Hi Marianna,

    Would you please attach a screenshot of the error?

  • Suggested answer
    Aga M Profile Picture
    Microsoft Employee on at

    Hi Marianna,

    Could you please create a support ticket so that we can investigate and resolve this particular case?

    Thank you,

    Aga

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 189 Super User 2026 Season 1

#2
CU11031447-0 Profile Picture

CU11031447-0 100

#3
NeerajPawar Profile Picture

NeerajPawar 66

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans