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E-mail deliverability - Required fields are missing

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Posted on by 75

Hello,

I'm having issues with email deliverability and a specific error of emails are not being send through customer journey due to Required fields missing. Interesting thing here is that this is happening only for Outlook emails and not Gmail emails.

The dynamic content that is included within the email is following:

{{contact.firstname}}

{{contact.lastname}}

{{contact.contact_msevtmgt_event_msevtmgt_originatingeventid.msevtmgt_name}}
{{msdyncrm_contentsettings.msdyncrm_addressmain}}
{{msdyncrm_contentsettings.msdyncrm_subscriptioncenter}}
How should I proceed to avoid emails not being delivered to Outlook email addresses? What could be the error here?
Thanks in advance.
All the best, Marianna
  • Suggested answer
    Aga M Profile Picture
    Aga M on at
    RE: E-mail deliverability - Required fields are missing

    Hi Marianna,

    Could you please create a support ticket so that we can investigate and resolve this particular case?

    Thank you,

    Aga

  • Nya Profile Picture
    Nya 29,058 on at
    RE: E-mail deliverability - Required fields are missing

    Hi Marianna,

    Would you please attach a screenshot of the error?

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