web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

E-mail deliverability - Required fields are missing

(0) ShareShare
ReportReport
Posted on by 75

Hello,

I'm having issues with email deliverability and a specific error of emails are not being send through customer journey due to Required fields missing. Interesting thing here is that this is happening only for Outlook emails and not Gmail emails.

The dynamic content that is included within the email is following:

{{contact.firstname}}

{{contact.lastname}}

{{contact.contact_msevtmgt_event_msevtmgt_originatingeventid.msevtmgt_name}}
{{msdyncrm_contentsettings.msdyncrm_addressmain}}
{{msdyncrm_contentsettings.msdyncrm_subscriptioncenter}}
How should I proceed to avoid emails not being delivered to Outlook email addresses? What could be the error here?
Thanks in advance.
All the best, Marianna
I have the same question (0)
  • Suggested answer
    Aga M Profile Picture
    on at

    Hi Marianna,

    Could you please create a support ticket so that we can investigate and resolve this particular case?

    Thank you,

    Aga

  • Nya Profile Picture
    29,060 on at

    Hi Marianna,

    Would you please attach a screenshot of the error?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Season of Giving Solutions is Here!

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Pallavi Phade Profile Picture

Pallavi Phade 94

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 81 Super User 2025 Season 2

#3
TAHER Mehdi Profile Picture

TAHER Mehdi 58

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans