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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Outbound SMS error 400
Customer experience | Sales, Customer Insights,...
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Outbound SMS error 400

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Posted on by NitishK 15

Hi All,

I'm looking to activate SMS sending in marketing.

I created an account with Twilio and followed all the necessary steps and created a connection with marketing.

I get error 400 when I try to send an SMS. I'm not sure what I missed.

can anyone help me with this?

thanks,

Nitish

sms-error.png

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  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at

    Hi NitishK,

    Perhaps you should check to see if the sender can send a message to the recipient and if the carrier supports it:

    https://support.twilio.com/hc/en-us/articles/223179808-Sending-and-receiving-MMS-messages

    Troubleshooting Undelivered Twilio SMS Messages:

    https://support.twilio.com/hc/en-us/articles/223181868-Troubleshooting-Undelivered-Twilio-SMS-Messages

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