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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamics 365 v9 OnPrem...
Customer experience | Sales, Customer Insights,...
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Dynamics 365 v9 OnPremise Cumulative update Fail

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Posted on by Mauro.Mason 15

Hello,

upgrading a On Premise CRM from (v.9 cumulative update 0.8) to (v.9 cumulative update 0.14) the following error message appears and the install fails

 ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

18:06:40| Info| Installing msdynce_Sales from C:\Program Files\Dynamics 365\Setup\Serviceability\Latest\Actions_Org\Install\Packages\CRMApps\msdynce_Sales_managed_Package.zip.
18:06:40| Info| Attempting to acquire lock to unzip package file C:\Program Files\Dynamics 365\Setup\Serviceability\Latest\Actions_Org\Install\Packages\CRMApps\msdynce_Sales_managed_Package.zip to location C:\Program Files\Dynamics 365\Setup\Serviceability\Latest\Actions_Org\Install\Packages\CRMApps\PkgCache_9_0_0014_0012\msdynce_Sales.
18:06:40| Info| Acquired llock to unzip package file C:\Program Files\Dynamics 365\Setup\Serviceability\Latest\Actions_Org\Install\Packages\CRMApps\msdynce_Sales_managed_Package.zip to location C:\Program Files\Dynamics 365\Setup\Serviceability\Latest\Actions_Org\Install\Packages\CRMApps\PkgCache_9_0_0014_0012\msdynce_Sales. Took 0 seconds.
18:06:40| Info| Package file C:\Program Files\Dynamics 365\Setup\Serviceability\Latest\Actions_Org\Install\Packages\CRMApps\msdynce_Sales_managed_Package.zip is already unzipped at location C:\Program Files\Dynamics 365\Setup\Serviceability\Latest\Actions_Org\Install\Packages\CRMApps\PkgCache_9_0_0014_0012\msdynce_Sales.
18:06:40| Info| Released lock for package file C:\Program Files\Dynamics 365\Setup\Serviceability\Latest\Actions_Org\Install\Packages\CRMApps\msdynce_Sales_managed_Package.zip unzipped to location C:\Program Files\Dynamics 365\Setup\Serviceability\Latest\Actions_Org\Install\Packages\CRMApps\PkgCache_9_0_0014_0012\msdynce_Sales.
18:06:40| Info| Found msdynce_Sales in cache C:\Program Files\Dynamics 365\Setup\Serviceability\Latest\Actions_Org\Install\Packages\CRMApps\PkgCache_9_0_0014_0012\msdynce_Sales.
18:06:40| Info| PackageDeployer: Starting msdynce_Sales install.
18:07:15| Info| Failed to install package msdynce_Sales on attempt 1.
18:07:15| Info| Failed to install msdynce_SalesException: Microsoft.Crm.PackageDeployment.PackageDeployerException: Package msdynce_Sales failed to install on attempt 1.
System.AggregateException: One or more errors occurred. ---> Microsoft.Crm.MultiTenantPackageDeployment.PackageDeployerImportException: PackageDeployerWrapper: Import Failed status encountered. Details: Failed to load solution Sales Patch, version: 9.0.4.1352. See the log file.
at Microsoft.Crm.MultiTenantPackageDeployment.PdExecutor.Process(PackageDeploymentInputArgs input, JobOutput`1 output, CancellationToken ct)
at System.Threading.Tasks.Task.Execute()
--- End of inner exception stack trace ---
---> (Inner Exception #0) Microsoft.Crm.MultiTenantPackageDeployment.PackageDeployerImportException: PackageDeployerWrapper: Import Failed status encountered. Details: Failed to load solution Sales Patch, version: 9.0.4.1352. See the log file.
at Microsoft.Crm.MultiTenantPackageDeployment.PdExecutor.Process(PackageDeploymentInputArgs input, JobOutput`1 output, CancellationToken ct)
at System.Threading.Tasks.Task.Execute()<---

[4/11/2020 4:06:40 PM]: PackageDeployerWrapper: Resetting PackageDeployer operation completion state.
[4/11/2020 4:06:40 PM]: PackageDeployerWrapper: Starting PackageDeployer configuration parsing.
[4/11/2020 4:06:40 PM]: Reading the import configuration. Please wait.
[4/11/2020 4:06:40 PM]: Reading the solutions. Please wait.
[4/11/2020 4:06:40 PM]: Found the solution: Sales Primary Field Rename, version: 9.0.4.1351 (Managed)
[4/11/2020 4:06:42 PM]: Found the solution: Sales, version: 9.0.4.0076 (Managed)
[4/11/2020 4:06:42 PM]: Found the solution: Sales Patch, version: 9.0.4.1352 (Managed)
[4/11/2020 4:06:42 PM]: Found the solution: SI Common, version: 9.0.1.70227 (Managed)
[4/11/2020 4:06:43 PM]: Found the solution: SI Common, version: 9.0.1.70686 (Managed)
[4/11/2020 4:06:43 PM]: Found the solution: Relationshipassistant, version: 9.0.1.701 (Managed)
[4/11/2020 4:06:43 PM]: Found the detailed data to import.
[4/11/2020 4:06:43 PM]: PackageDeployerWrapper: PackageDeployer successfully finished configuration parsing.
[4/11/2020 4:06:43 PM]: PackageDeployerWrapper: Starting PackageDeployer import operation.
[4/11/2020 4:06:43 PM]: PackageDeployerWrapper: Waiting for PackageDeployer completion...
[4/11/2020 4:07:03 PM]: PackageDeployerWrapper: PackageDeployer reported status [Failed] during import: Failed to load solution Sales Patch, version: 9.0.4.1352. See the log file.
[4/11/2020 4:07:03 PM]: PackageDeployerWrapper: Logger LastError: Message: Importing solution threw and unforeseen exception
Source : Microsoft.Crm.Extensibility
Method : Execute
Date : 6:07:03 PM
Time : 4/11/2020
Error : The opportunitysalesprocess entity cannot be customized for offline.
Stack Trace : at Microsoft.Xrm.Tooling.PackageDeployment.CrmPackageCore.ImportCode.BaseImportCustomizations.ExecuteImportSolution(ConfigSolutionFile Sol, String sSolutionImportFilePath)
======================================================================================================================

[4/11/2020 4:07:03 PM]: PackageDeployerWrapper: Logger LastException: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: The opportunitysalesprocess entity cannot be customized for offline. (Fault Detail is equal to Exception details:
ErrorCode: 0x80040203
Message: The opportunitysalesprocess entity cannot be customized for offline.;
[Microsoft.Crm.ObjectModel: Microsoft.Crm.Extensibility.InternalOperationPlugin]
[1b830950-e106-4ee1-b3fd-d348cb65dc8d: ObjectModel Implementation]


TimeStamp: 2020-04-11T16:07:03.7135466Z
--
Exception details:
ErrorCode: 0x80040203
Message: The opportunitysalesprocess entity cannot be customized for offline.
TimeStamp: 2020-04-11T16:07:03.7135466Z
--
).
[4/11/2020 4:07:03 PM]: PackageDeployerWrapper: PackageDeployerWrapper: OrganizationServiceFault details: Exception details:
ErrorCode: 0x80040203
Message: The opportunitysalesprocess entity cannot be customized for offline.;
[Microsoft.Crm.ObjectModel: Microsoft.Crm.Extensibility.InternalOperationPlugin]
[1b830950-e106-4ee1-b3fd-d348cb65dc8d: ObjectModel Implementation]

 ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

can anyone give me any suggestions?
Thank you very much

Mauro

I have the same question (0)
  • Suggested answer
    Miguel Lourenco Profile Picture
    Miguel Lourenco on at

    Hi, can you please execute:

    SELECT *
FROM Entity
WHERE ObjectTypeCode IN (953, 954) AND IsOfflineInMobileClient = 0

    if something is returned execute the one below

  • Verified answer
    Miguel Lourenco Profile Picture
    Miguel Lourenco on at

    If it isn't the same you should then execute the following:

    UPDATE Entity
SET IsOfflineInMobileClient = 1
WHERE ObjectTypeCode IN (953, 954) AND IsOfflineInMobileClient = 0

    Please do a backup first and test this before applying in production.

    Hope it helps

  • Mauro.Mason Profile Picture
    Mauro.Mason 15 on at

    Hi Miguel,

    the update you suggested fixes the problem in Update.

    thank you so much

  • Verified answer
    Miguel Lourenco Profile Picture
    Miguel Lourenco on at

    Perfect.

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