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Service | Customer Service, Contact Center, Fie...
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Inspections image-type question doesn't add GUID of the inspection definition

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Posted on by 16

Hi Team,

I hope some engineer can pick up this quickly. Whenever you create an Inspection template, you populate the tables as follows:

msdyn_inspection (Contains the inspection details)

msdyn_inspectiondefinition (Contains inspection version and change control, this related to msdyn_inspection (1:*) by msdyn_parentinspectionid

msfp_question (Contains the inspection's questions and is related to msdyn_inspectiondefinition (1:*) by  msfp_sourcesurveyidentifier

The error I found is when you added a question-type image, the msfp_sourcesourveyidentifier record is a null value rather the GUID of the inspection definition.

When you try to create some analytics to find out if all photo files were taken during the inspection, you can't name them using the questiontext, so you have to figure out how to call each photo or leave the horrible msfp_name but guess what you can’t because the GUID value establishes no relationship.

On my tenant, I can replica this issue. Please try in your tenant and see if it is the same for you.

If you think this is a correct behavior, please can you explain the advantages of this? 

Thanks

Gamaliel Corona

I have the same question (0)
  • Dan Gittler - Dynamics Field Service Profile Picture
    Microsoft Employee on at

    Hi Gamaliel, I asked my colleague to take a look at this post

  • Gamaliel Corona D365 Profile Picture
    16 on at

    Hi Dan, is any update about this issue? Thanks

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