Hi all,
The issue related the update of records using import tool is still present.
I'm looking for a solution in different forums but I haven't still found anything working.
I have read that Dynamics CRM should understand if the record has to be updated on the base of the Entity ID provided in the source file: it seems this is not right.
I get always the same error:
"A record was not created or updated because a duplicate of the current record already exists."
The system is clearly trying to insert the record, while it should have to be updated.
I tried with a simple .csv file with AccountId, Account Name, Primary Contact (I've to update the Primary Contact).
Do you have any suggestion to help me?
Thank you very much
Best regards
Fabio
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