Routing an email queue item to a different queue using JavaScript or through a Workflow

(0) Share

Report

Posted on by D365Admin

Hi,

I am trying to call a workflow from Email Form using ribbon button which I have done, custom button successfully calling the workflow which is registered on Queue Items entity but the problem is instead of routing the existing QueueItem of email to desired Queue. Workflow created a new QueueItem with Queue on it.

I have reference the following link to create workflow which Addthequeueitem from existing queue to the desired queue:

community.dynamics.com/.../moving-an-email-to-a-different-queue

So, to route the existing Email Queue Item to an another desired Queue. How we can achieve this functionality either using JavaScript or workflow. Could someone please suggest.

Many thanks in advance

I have the same question (0)

All responses (2)

Answers (0)

Suggested answer

D365Admin 77 on at

Like (0)

Report

I have achieved it by myself using workflow and doing action to add the queue item to the desired queue. Thanks

Was this reply helpful? Yes No
Suggested answer

Community Member on at

Like (0)

Report

Hi D365Admin,

Thanks for sharing your solution to fix this.

Was this reply helpful? Yes No