Routing an email queue item to a different queue using JavaScript or through a Workflow

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Posted on by D365Admin

Hi,

I am trying to call a workflow from Email Form using ribbon button which I have done, custom button successfully calling the workflow which is registered on Queue Items entity but the problem is instead of routing the existing QueueItem of email to desired Queue. Workflow created a new QueueItem with Queue on it.

I have reference the following link to create workflow which Addthequeueitem from existing queue to the desired queue:

community.dynamics.com/.../moving-an-email-to-a-different-queue

So, to route the existing Email Queue Item to an another desired Queue. How we can achieve this functionality either using JavaScript or workflow. Could someone please suggest.

Many thanks in advance

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Community Member on at

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RE: Routing an email queue item to a different queue using JavaScript or through a Workflow

Hi D365Admin,

Thanks for sharing your solution to fix this.
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D365Admin 77 on at

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RE: Routing an email queue item to a different queue using JavaScript or through a Workflow

I have achieved it by myself using workflow and doing action to add the queue item to the desired queue. Thanks