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Add + button on the Marketing List sub grid is not functioning.

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Posted on by 40

Hi,

I am facing an issue while adding the marketing list from a sub grid in Campaign page. The + button is not functioning.When i click on the button, it does not responds. Below is the screenshot for better understanding.

pastedimage1588770741316v1.png

I am the system admin and there is not security role customized for this. I can create marketing list if i navigate to marketing List entity. If i click on the next icon to + button where i can see the associated records and add list from there, still it did not get added.

I tried to publish the instance, application ribbon but still this button is not working.

I can suspect this issue only in UAT instance and in all other instances(dev, test and prod) it works absolutely fine. I even tried to import solution from other instance to UAT but still did not work.

Can anyone suggest me what else i could do to get this rectified?

Any help would be really appreciated

  • RE: Add + button on the Marketing List sub grid is not functioning.

    happy to know that!

    mark it as answered please

  • Learner001 Profile Picture
    Learner001 40 on at
    RE: Add + button on the Marketing List sub grid is not functioning.

    Hey it worked!!!

    I compared my ribbon workbench and compared all the microsoft scrips and rules in it. There were some discrepency in the javascript function in my UAT instance.

    When i copied the  javascript used in one of the lower environment, it started working!!

  • RE: Add + button on the Marketing List sub grid is not functioning.

    Hi, you can compare the ribbon with a new org and your org.

    you can also create a service request and paste the number here. I will take care of it

  • Learner001 Profile Picture
    Learner001 40 on at
    RE: Add + button on the Marketing List sub grid is not functioning.

    Is there any other way that i could try to get it working? Any workaround?

  • RE: Add + button on the Marketing List sub grid is not functioning.

    Hi, can you open a service request ?

  • Learner001 Profile Picture
    Learner001 40 on at
    RE: Add + button on the Marketing List sub grid is not functioning.

    Sorry i rechecked and it is Version 1710 (9.1.0.16541) online

  • Learner001 Profile Picture
    Learner001 40 on at
    RE: Add + button on the Marketing List sub grid is not functioning.

    All my instances are of Version 9.1.0.15340

  • RE: Add + button on the Marketing List sub grid is not functioning.

    What version do you have ?

  • Learner001 Profile Picture
    Learner001 40 on at
    RE: Add + button on the Marketing List sub grid is not functioning.

    This debugging process was new to me but i work in classic UI.

    And this only works in the Unified Interface and not on the classic UI.

    Also just for the information i do not have any custom functions running on that button but i cant really find out which the inbuilt functions maybe causing the error.

    Do you know how i can debug this? or any workaround that i should try.

  • Suggested answer
    RE: Add + button on the Marketing List sub grid is not functioning.

    hi,

    If you add 

    &ribbondebug=true to your URL and navigate.

    go to command checker:

    pastedimage1588785734437v1.png

    Choose the button on your left and click on Command properties on your right.

    pastedimage1588785781997v3.png

    what do you have inside functionname and library?

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