Hi,
I am facing an issue while adding the marketing list from a sub grid in Campaign page. The + button is not functioning.When i click on the button, it does not responds. Below is the screenshot for better understanding.
I am the system admin and there is not security role customized for this. I can create marketing list if i navigate to marketing List entity. If i click on the next icon to + button where i can see the associated records and add list from there, still it did not get added.
I tried to publish the instance, application ribbon but still this button is not working.
I can suspect this issue only in UAT instance and in all other instances(dev, test and prod) it works absolutely fine. I even tried to import solution from other instance to UAT but still did not work.
Can anyone suggest me what else i could do to get this rectified?
Any help would be really appreciated
happy to know that!
mark it as answered please
Hey it worked!!!
I compared my ribbon workbench and compared all the microsoft scrips and rules in it. There were some discrepency in the javascript function in my UAT instance.
When i copied the javascript used in one of the lower environment, it started working!!
Hi, you can compare the ribbon with a new org and your org.
you can also create a service request and paste the number here. I will take care of it
Is there any other way that i could try to get it working? Any workaround?
Hi, can you open a service request ?
Sorry i rechecked and it is Version 1710 (9.1.0.16541) online
All my instances are of Version 9.1.0.15340
What version do you have ?
This debugging process was new to me but i work in classic UI.
And this only works in the Unified Interface and not on the classic UI.
Also just for the information i do not have any custom functions running on that button but i cant really find out which the inbuilt functions maybe causing the error.
Do you know how i can debug this? or any workaround that i should try.
hi,
If you add
&ribbondebug=true to your URL and navigate.
go to command checker:
Choose the button on your left and click on Command properties on your right.
what do you have inside functionname and library?
André Arnaud de Cal...
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