web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Document routing agent...
Finance | Project Operations, Human Resources, ...
Answered

Document routing agent install failure, but Adobe is definitely installed

(0) ShareShare
ReportReport
Posted on by Community Member

Hi, trying to install the DRA on a Windows 10 PC and getting the following error no matter what I do:

"Microsoft Dynamics 365 for Finance and Operations: Document Routing requires Adobe PDF reader."

However:

1. Adobe Reader DC was already installed

2. Uninstalled it, reinstalled it, rebooted a couple times

3. Tried running the installer as multiple different users with admin rights on the PC (which is part of an AD domain)

4. Disabled antivirus

5. Manually checked multiple times for Windows Updates (none available)

6. Tried using older copies of the .MSI file that I have previously successfully installed on other PCs in my enterprise

I'm out of ideas. And there don't seem to be any relevant search hits related to this seemingly very specific error. Anybody else ever run into it? How did you solve it? TIA

I have the same question (0)
  • Suggested answer
    Alexkin Labastida Profile Picture
    Alexkin Labastida 5 on at
    RE: Document routing agent install failure, but Adobe is definitely installed

    The Solution its install a 32bits of Adobe, Good Luck

  • Community Member Profile Picture
    Community Member on at
    RE: Document routing agent install failure, but Adobe is definitely installed

    Steve_K worked for me with "Product: Microsoft Dynamics 365 for Finance and Operations: Document Routing -- Microsoft Dynamics 365 for Finance and Operations: Document Routing requires .NET Framework 4.7.2".  Used Orca to delete "Installed OR WIX_IS_NETFRAMEWORK_472_OR_LATER_INSTALLED" in the table "LaunchConditions"

  • Suggested answer
    CarlosMoll Profile Picture
    CarlosMoll 5 on at
    RE: Document routing agent install failure, but Adobe is definitely installed

    I was able to trick the installer and successfully print with current 64-bit versions of Adobe DC Reader by creating the following registry key (other keys in the replies will trick the installer but then won't print successfully):

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\App Paths\AcroRd32.exe]

    @="C:\\Program Files\\Adobe\\Acrobat DC\\Acrobat\\Acrobat.exe"

    "Path"="C:\\Program Files\\Adobe\\Acrobat DC\\Acrobat\\"

  • Jason McGinn Profile Picture
    Jason McGinn 15 on at
    RE: Document routing agent install failure, but Adobe is definitely installed

    Also, if you have multiple domains, try authenticating not using it as a service

  • Suggested answer
    Jason McGinn Profile Picture
    Jason McGinn 15 on at
    RE: Document routing agent install failure, but Adobe is definitely installed

    Fellow geeks, 

    I've found it's a registry entry that DRA looks at to know the exe is in place. 

    Adobe changed their EXE name in DC versions so it breaks the installer. 

    You can download Adobe 11 and make it work.  To do so, you can "download older versions" and choose Windows XP as the Operating Systems.  
    It then gives you the Reader 11 option.

    If anyone wants specifics or having problems, I've worked through a TON of problems with this ANCIENT routing agent, feel free to shoot me a line


    DRA uses Adobe Reader to print custom margins.  For some reason Microsoft doesn't have it detect anything in the past decade so it's probably time they upgrade DRA. 

  • Suggested answer
    J_K Profile Picture
    J_K 15 on at
    RE: Document routing agent install failure, but Adobe is definitely installed

    SOLUTION

    Routing agent strangely does not work with Windows 10 version of Acrobat Reader. (as of 12/2021)

    1) Uninstall current windows 10 version of Adobe Acrobat Reader

    2) Install server version from below URL and error will go away

    ( get.adobe.com/.../ )

  • Jason McGinn Profile Picture
    Jason McGinn 15 on at
    RE: Document routing agent install failure, but Adobe is definitely installed

    Put the following into a file called whatever.reg and then run the file

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\App Paths\AcroRd32.exe]

    @="C:\\Program Files (x86)\\Adobe\\Acrobat Reader DC\\Reader\\AcroRd32.exe"

    "Path"="C:\\Program Files (x86)\\Adobe\\Acrobat Reader DC\\Reader\\"

  • Suggested answer
    Tetiana Karpenko Profile Picture
    Tetiana Karpenko 5 on at
    RE: Document routing agent install failure, but Adobe is definitely installed

    For me the issue was resolved twice by manually installing the right version of adobe reader, because I was getting Windows 10 version by default, while Windows server version was needed (you can specify it manually here - get.adobe.com/.../).

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Document routing agent install failure, but Adobe is definitely installed

    I found a somewhat simple work around.  The MSI is looking for the registry key:

       HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\AcroRd32.exe

    I executed the following steps to work around the issue:

     1. In the Registry Editor, export the current contents of HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Acrobat.exe to a file.

     2. Edit the .reg file with a text editor and change "Acrobat.exe" to "AcroRd32.exe" and save the file.

     3. Import the modified registry file into the Registry Editor.

  • maxwellb21 Profile Picture
    maxwellb21 5 on at
    RE: Document routing agent install failure, but Adobe is definitely installed

    Steve, are you aware of when Microsoft will provide the update for DRA?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
CA Neeraj Kumar Profile Picture

CA Neeraj Kumar 2,339

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 824 Super User 2025 Season 2

#3
Sohaib Cheema Profile Picture

Sohaib Cheema 600 User Group Leader

Last 30 days Overall leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans