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Rescheduled appointments

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Posted on by Conleth Overton

Hi All,

when using this functionality

Track Outlook appointments in Dynamics 365 for Outlook | Microsoft Docs

If the appointment gets rescheduled, it doesn't update CRM in the contact timeline with the "NEW" appointment.

In fact it "Completes" the original appointment and doesn't update the timeline with any information apart from the confirmation e-mail saying that the new date is fine.

Anyone have a workaround for this?

Cheers in advance

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Kenneth Ariel Chave... on at

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RE: Rescheduled appointments

Hi,

Look to this troubleshooting process:

The Outlook meeting tracking tab is not updated - Outlook | Microsoft Docs

If this was helpful, please check it as verified to help others finding useful information.

Welcome to this amazing community.

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Conleth Overton 32 on at

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RE: Rescheduled appointments

Cheers Kenneth,

after further investigation. The user had manually completed the original appointment instead of amending the scheduled date / time in outlook. This left CRM with a completed entry of an appointment that didn't actually happen.

Thank you for your response.

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