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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Difference between Ser...
Small and medium business | Business Central, N...
Answered

Difference between Service items and Service Objects in Business Central

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Posted on by MO-24010718-0 59
Hi community,
I just started with the Service part.
Can anyone please explain the difference between Service items and Service Objects?
Thank you for your feedback!
Regards Martina
Categories:
Dynamics 365 Business Central
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  • Verified answer
    Holly Huffman Profile Picture
    Holly Huffman 6,522 Super User 2025 Season 2 on at
    Difference between Service items and Service Objects in Business Central
    Good morning, afternoon, or evening depending on your location!
    Hope you are well today :)
     
    Service Items and Service Objects in Business Central:
    1. Service Items:
      • These represent physical items or equipment that a company services, such as printers, machinery, or other customer-owned assets.
      • Service items are tracked individually, often with serial numbers, allowing detailed management of their service history, warranties, and maintenance schedules.
    2. Service Objects:
      • These are broader entities that encompass the history and details of products sold to a customer, including service commitments, sales terms, and billing information.
      • Service objects can be created automatically from sales orders or manually, and they form the basis for customer contracts and recurring billing.
    In summary, Service Items focus on the physical assets being serviced, while Service Objects provide a comprehensive view of the service relationship, including contractual and billing details.
     
    Hope this is helpful :)
  • Suggested answer
    Ramesh Kumar Profile Picture
    Ramesh Kumar 7,521 Super User 2025 Season 2 on at
    Difference between Service items and Service Objects in Business Central
    Hi,
     
    I hope below check help
     
     
    Thanks
    Ramesh
     
    If this was helpful, please check the "Does this answer your question?" box and mark it as verified.
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 19,357 Super User 2025 Season 2 on at
    Difference between Service items and Service Objects in Business Central
  • Verified answer
    Jainam M. Kothari Profile Picture
    Jainam M. Kothari 12,148 Super User 2025 Season 2 on at
    Difference between Service items and Service Objects in Business Central
    Hello,
     
    In Business Central, Service Items and Service Objects serve different purposes:
     
    Service Items represent physical items or equipment that you service, such as machinery or electronics. They are used to track the service history, maintenance, and repairs of these items. Service items can be grouped, and you can set up default values like response time and service price groups.
     
    Service Objects, on the other hand, represent a history of products sold to a customer, including all related service commitments. They contain detailed information about the delivered item, such as item number, description, customer details, and service commitments like prices and terms.
     
    In summary, service items focus on the maintenance and repair of physical items, while service objects track the history and service commitments of sold products.
     

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