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Hi
I've placed an order for a Qty 10 of Item x and at fullfillment I've back ordered 3 which left me a Qty 7.
But when Picking note is printed, it shows Qty 4 rather than 7 that should be picked.
any idea why it does this?
Thanks
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If you open the Back Order document, does it have the correct quantity on it? What does the invoice show as the quantity to invoice? If you look at the Sales Quantity Status window, do all of the numbers make sense? Is this an isolated incident, or does in mess up all of the time? Does it only mess up when you have a back order? Is your picking ticket a modified report? If you print the unmodified version of the report does it behave correctly?
Kind regards,
Leslie
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