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3,225Good morning,
We seem to be running into a problem lately and I am not sure if it is something we are doing wrong or if it is just the way GP works.
Sales will enter orders and sometimes they delete them or void them if they entered something wrong or the customer cancels it. Our warehouse manager is the one that prints orders. When he prints he batch prints by going to Transactions < Print Sales Documents. He will put in the range of orders he wants to print. When he does this, it prints the deleted/voided order.
I tested it with the voided orders and it appears that it really isn't voided until you close out of the sales transaction screen. So if someone voids an order but leaves the screen up you can still print the order. I am at a loss on the deleted order. Specifically the order that was printed (after being deleted) was a Weborder that comes in from our webstore but then deleted out of GP.
Our other issue we are having is when sales deletes an order sometimes GP will go back and pick that order number up even if we are 20 more orders into the numerical system.
Any advice would be great.
Thank you,
Katie
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