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Error message when adding a D365CE user via power platform admin

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Posted on by Alexio Pfumai

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Hello,

I have 2 users whose accounts are active in Azure AD/Entra ID and have both CE license and Security groups assigned to their profiles. These users are not syncing into D365CE and when I try to add them manually in Power Platform admin, I get the error message below.

Please assist

The user accounts are both Active in Azure AD

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Leah Ju Microsoft Employee on at

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Error message when adding a D365CE user via power platform admin

Hi Alexio Pfumai,

It's so strange.

I would suggest you follow the steps below to create a ticket for the Microsoft Support team for further assistance.
Get Help + Support - Dynamics | Microsoft Docs
Alexio Pfumai 351 on at

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Error message when adding a D365CE user via power platform admin

Hi Leah Ju , thank you for your response

1. Yes adding the user from the power platform admin produces the error in the screenshot above.\

2. Force sync is Failing as well.
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Leah Ju Microsoft Employee on at

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Error message when adding a D365CE user via power platform admin

Hi Alexio Pfumai,

Is this where you add users? And then got this error?

https://learn.microsoft.com/en-us/power-platform/admin/add-users-to-environment#add-users-to-an-environment-that-has-a-dataverse-database

Based on this documentation:

Users who has added to one security group and have license should be added to environment automatically.

https://learn.microsoft.com/en-us/power-platform/admin/control-user-access

Maybe you can try to force users sync through this ways:

1)Using power automate.

2)Ask the user to log in to the app.

https://nishantrana.me/2021/12/14/the-trick-to-force-trigger-user-sync-power-platform-dynamics-365/

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah