Microsoft Dynamics 365 | Integration, Dataverse...

Error message when adding a D365CE user via power platform admin

(1) Share

Report

Posted on by Alexio Pfumai

346

Hello,

I have 2 users whose accounts are active in Azure AD/Entra ID and have both CE license and Security groups assigned to their profiles. These users are not syncing into D365CE and when I try to add them manually in Power Platform admin, I get the error message below.

Please assist

The user accounts are both Active in Azure AD

All responses (3)

Answers (0)

Sort by

Suggested answer

Leah Ju Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi Alexio Pfumai,

Is this where you add users? And then got this error?

https://learn.microsoft.com/en-us/power-platform/admin/add-users-to-environment#add-users-to-an-environment-that-has-a-dataverse-database

Based on this documentation:

Users who has added to one security group and have license should be added to environment automatically.

https://learn.microsoft.com/en-us/power-platform/admin/control-user-access

Maybe you can try to force users sync through this ways:

1)Using power automate.

2)Ask the user to log in to the app.

https://nishantrana.me/2021/12/14/the-trick-to-force-trigger-user-sync-power-platform-dynamics-365/

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah
Alexio Pfumai 346 on at

Like (0)

Report
Copy link

Link copied!

Hi Leah Ju , thank you for your response

1. Yes adding the user from the power platform admin produces the error in the screenshot above.\

2. Force sync is Failing as well.
Leah Ju Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi Alexio Pfumai,

It's so strange.

I would suggest you follow the steps below to create a ticket for the Microsoft Support team for further assistance.
Get Help + Support - Dynamics | Microsoft Docs