web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Cant log on our crm

(0) ShareShare
ReportReport
Posted on by
Good day.
We have licenses for dynamics CRM but cannot log into our tenent. it says disabled
  • Suggested answer
    RudyZhang Profile Picture
    Microsoft Employee on at
    Hi,
     
    Based on your description, we are unable to find the exact cause of the problem. Could you please provide us with more information about this issue, e.g. screenshots of the errors reported, etc.?
     
    In addition, according to the official Microsoft documentation, this may be because the Dynamics 365 instance is associated with a security group of which you are not a member. You can ask the Dynamics 365 administrator to add you to the security group associated with the Dynamics 365 instance you are trying to access.
    The link to this documentation is as follows
    Error when signing in to Dynamics 365 - Dynamics 365 Sales | Microsoft Learn
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the August Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Travis South Profile Picture

Travis South 54

#2
11manish Profile Picture

11manish 37 Super User 2026 Season 2

#3
ParthPatel249 Profile Picture

ParthPatel249 33

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans