News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Cant log on our crm

Service | Customer Service, Contact Center, Fie...

Suggested answer

Cant log on our crm

(0) Share

Report

Report

Posted on by Community member

Good day.

We have licenses for dynamics CRM but cannot log into our tenent. it says disabled

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

RudyZhang Microsoft Employee on at

Like (0)

Report

Cant log on our crm

Hi，

Based on your description, we are unable to find the exact cause of the problem. Could you please provide us with more information about this issue, e.g. screenshots of the errors reported, etc.?

In addition, according to the official Microsoft documentation, this may be because the Dynamics 365 instance is associated with a security group of which you are not a member. You can ask the Dynamics 365 administrator to add you to the security group associated with the Dynamics 365 instance you are trying to access.
The link to this documentation is as follows
Error when signing in to Dynamics 365 - Dynamics 365 Sales | Microsoft Learn

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang

Helpful resources

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard

#1

André Arnaud de Cal... 293,280 Super User 2025 Season 1

#2

Martin Dráb 232,034 Most Valuable Professional

#3

nmaenpaa 101,156 Moderator

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans