Hi All,
I am trying to create a service selection rule that will allow me to select either 1, 2, 3 or 4 users as a resource. I used a team as my resource, and setup rules as below
Root of the rule is "Choose 1 From Any site"
There are 4 sub-rules,
1. Choose 4 From -> Team
2. Choose 3 From -> Team
3. Choose 2 From -> Team
4. Choose 1 From -> Team,
The root rule should treat all sub-rules as an "OR" condition according to
this (rc.crm.dynamics.com/.../ug_ss_SelectionRule_Types.htm).
But I am having hard time trying to figure out how to accomplish it. It seems that the selection rule is very specific. You either have a specific quantity, or all sub-rules will comply to an "All" quantity. The setup that I have is currently not working.
When I specify users in the schedule service, and click find available time, when it's more than 3 users, it will return nothing.
I am wondering if I am not doing this the right way or is CRM not able to configure the way I want it.
I would appreciate someone who has an insight knowledge to share how to accomplish it with me.
Sincerely yours,
John
