Adxstudio benchmark figures

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Posted on by kahansen

Hi Dynamics Community

I am looking for some benchmark figures on the benefits/gains from using Adxstudio Customer Service Solution (self-service, case management etc.). An example could be "37 % decrease in enquires by phone"

I have not been able to find any on the Adxstudio website - can anyone guide me in the right direction?

Thanks in advance and happy new year,

Kasper

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Craig P. Fleming 950 on at

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RE: Adxstudio benchmark figures

Hi Kasper, I am not aware of specific metrics that any of our customers or partners had documented and published prior to acquisition. I expect you will only find motherhood statements as customers were typically very protective of this kind of detail. I never understood that position but respected it none the less.
kahansen on at

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RE: Adxstudio benchmark figures

Hi Raz

Thanks for the fast reply. I am aware of the case studies, but unfortunately they do not contain any hard numbers, which is what I need. We have a client that is considering to integrate Dynamics CRM with portals, but they want to know about the quantitative benefits before they move on.

Happy holidays,

Kasper
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razdynamics 17,304 User Group Leader on at

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RE: Adxstudio benchmark figures

Hi Kasper, iv never come across such benchmarks for portals but there are case studies www.adxstudio.com/.../case-studies

www.adoxio.com/case-studies

Best Wishes, Raz