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I'm integrating a call center application with the CRM using a PHP script. This is the way it works:
1. When a call comes in, check the matching phone number in the CRM records
2. If it exists, open the matching record on a new tab of the call center agent's browser.
Now I've implemented these but the problem is opening the tab only on the call agent's browser and not any other.
I heard it has to do with session management, but i'm not sure how to go about it and would appreciate some heads up.
Thanks
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