Announcements
I am getting - An unexpected error has occurred while changing the Password from Portal. Pls help
*This post is locked for comments
Hello ,
Please check below thread which may help you to troubleshoot -
community.dynamics.com/.../794234
Hi,
There might be following reasons for this issue:
Reason 1:
Contacts who register via the portal are created with "SYSTEM" user as the owner. By default, the FROM field of the email is the contact's Owner, and SYSTEM cannot be the sender of emails and has no inbox. If you think you might have the same problem:
First verify that the Contact does have settings to allow emails be sent to them, of course. But then you can try this:
1) Deactivate the process
2) On the process Information tab, click "View properties" to view the email template.
3) Change the "From" field to a user that you are certain is configured to have permissions to send emails.
4) Reactivate the process
5) Go to the portal and test again
Reason 2:
check the CRM contact that corresponds your portal user. I think it has no valid email address or rather a different email address when you entered. Check also the user's contact preferences for email/bulk email. Both should be set to "Allow" to be able to send you your new password by email.
Reference: https://community.dynamics.com/365/projectserviceautomation/f/767/t/233113
If my answer helped to resolve your issue, kindly verify it by clicking 'Yes'. It would be helpful to the other community members seeking to resolve a similar issue.
Cheers
Arpithttps://arpitmscrmhunt.blogspot.in
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our community stars!
Expanding mentorship, skilling, and AI innovation
These are the community rock stars!
Stay up to date on forum activity by subscribing.
