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ReportI am getting - An unexpected error has occurred while changing the Password from Portal. Pls help
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I am getting - An unexpected error has occurred while changing the Password from Portal. Pls help
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Hi,
There might be following reasons for this issue:
Reason 1:
Contacts who register via the portal are created with "SYSTEM" user as the owner. By default, the FROM field of the email is the contact's Owner, and SYSTEM cannot be the sender of emails and has no inbox. If you think you might have the same problem:
First verify that the Contact does have settings to allow emails be sent to them, of course. But then you can try this:
1) Deactivate the process
2) On the process Information tab, click "View properties" to view the email template.
3) Change the "From" field to a user that you are certain is configured to have permissions to send emails.
4) Reactivate the process
5) Go to the portal and test again
Reason 2:
check the CRM contact that corresponds your portal user. I think it has no valid email address or rather a different email address when you entered. Check also the user's contact preferences for email/bulk email. Both should be set to "Allow" to be able to send you your new password by email.
Reference: https://community.dynamics.com/365/projectserviceautomation/f/767/t/233113
If my answer helped to resolve your issue, kindly verify it by clicking 'Yes'. It would be helpful to the other community members seeking to resolve a similar issue.
Cheers
Hello ,
Please check below thread which may help you to troubleshoot -
#1
Mohamed Amine Mahmoudi
83
Super User 2025 Season 1
#2
Community Member
52
#3
Victor Onyebuchi
6
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