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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Need assistance MS Dyn...
Microsoft Dynamics NAV (Archived)

Need assistance MS Dynamics Nav 2009

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Posted on by C Boz 70

A customer account is not generating printable invoices.  The invoice is being created, but there doesnt seem to be a way to print it off.  Does a box need to be ticked to enable it to print?  It only happens on this one customer out of 2000

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  • Suggested answer
    Jens Glathe Profile Picture
    Jens Glathe 6,092 on at

    Hi C Boz,

    what happens when you explicitly want to print one of these generated invoices? Is there an error message, or does simply nothing happen? Next question: Is the report customized (I know, 999/1000 times it usually is). If nothing happens, then the next step would be to debug the report (and probably the customized code until the report is called).

    with best regards

    Jens

  • C Boz Profile Picture
    C Boz 70 on at

    Hi,

    So the process we take to print an invoice is as follows -

    Telesales - Sales Orders - History - Posted invoices.  Then we find the invoice we want to print, then click Print (at the bottom of the page), print invoice, print.  The printer selection box pops up, so we click ok, but then nothing happens.  Unfortuately this particular account was tinkered with by a colleague no longer with the company, so nobody knows how he ammended this customer.  

    Apologies I do not work with I.T. but the bank are requesting printed copies of an invoice for this customer and we are a bit stuck!

  • Suggested answer
    Jens Glathe Profile Picture
    Jens Glathe 6,092 on at

    Hi C Boz,

    when the printer selection box pops up... before that, do you have a preview button? Otherwise my advice would be to either get someone from your NAV partner to have a look at it, or in-house IT (if they are familiar with NAV). The poted invoice itself (the page) is looking normal?

    with best regards

    Jens

  • C Boz Profile Picture
    C Boz 70 on at

    When you click preview, it simply presents a blank grey screen.  It mentions Report generation completed (0 pages) direct from the invoice in question.  No in house IT present today, but thanks for your suggestions today

  • Suggested answer
    Jens Glathe Profile Picture
    Jens Glathe 6,092 on at

    Hi C Boz,

    what you describe sounds like a filter in the invoice report, or the report gets called with a filter that results in zero records being printed/displayed, When the filter on invoking the report looks legit (only invoice no. should be normal), then it's inside the report. Time for the NAV guy to check/debug this.

    with best regards

    Jens

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