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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Import solution failed...
Microsoft Dynamics CRM (Archived)

Import solution failed - Processtrigger error - please help..

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Posted on by rskadk1 880

I have an issue. Im trying to import my solution from test to production. I have done that a lot of times before. I export the solution from test as managed solution and import again into production environment.

However im getting an error during import:

Type: Process

Display Name: Lock fields based on selection

Detail: This solution cannot be uninstalled because the processtrigger with id 9a799fa2-dc33-e711-8127-005056b617b4 is required by the CaseSolution. Uninstall the CaseSolution and try again.

I don't understand this error. It's a business rule. And the business rule is allready installed in production environment. How can i proceed? I dont care about the business rule, and it can be deleted if this can solve the problem so i can import the solution.

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  • Verified answer
    Kokulan Profile Picture
    Kokulan 18,048 on at
    RE: Import solution failed - Processtrigger error - please help..

    Hi

    You are getting this error because of the same Business Rule is referenced in borth of your solutions. Your current solution that you're trying to import and also in CaseSolution solution.

    You can fix this in a few different ways really

    If you have the CaseSolution on Test, export that solution as well and import that first and then import your other solution and this might fix the issue.

    One other option you could consider is to remove the BR from the Solution on Test and export as managed and import on Prod and this should solve the issue.

    I can see you had the same issue Last year: community.dynamics.com/.../266945

    It might also be worth taking a look at these links

    docs.microsoft.com/.../solutions-overview

    support.microsoft.com/.../cannot-uninstall-solution-error-occurs-in-dynamics-365

  • Suggested answer
    rskadk1 Profile Picture
    rskadk1 880 on at
    RE: Import solution failed - Processtrigger error - please help..

    I managed to solve it. I edited the XML customizations file after i have exported the solution. I deleted the problem area with the processtrigger. Then reimported the edited solution without any problem

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