Search fields in lookup view don't seem to work

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Posted on by Jeroen J

Hey dear reader,
I'm having trouble with a nasty little issue. We're talking about a CRM 2016 8.1 on premise installation.

When I use "Look Up More Records" in a Lookup field, the Look Up Record popup appears. Works as designed/wanted, right? In my specific example, there are only four records to be found (excuse me for the Dutch, is base language):

Next, I'm trying to search using the Search box (Dutch: Zoeken):

Even though the search term "10" should sort out two records, none are selected. Also directly from the Lookup field (without opening the search popup), nothing ever is found.
In the Quick Find View, the "name" (naam) field is selected, saved and published.

Now, what am I overlooking? Why can't I find anything when searching?

Thanks for thinking along with me.
Regards,

Jeroen

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Kokulan 18,054 on at

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Hi

Try searching with *10 and see what results you get

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Jeroen J 12 on at

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Hi

Thanks for your quick (!!) reply. When searching for *10 I still don't get any results, unfortunately.

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Kokulan 18,054 on at

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Could you please go to Settings -> Customizations -> Entity -> Quick Find View, check the Find Columns and see if the column that has the 10.1.. is in the list of find column

Please see below

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Jeroen J 12 on at

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Hi,

I did already, but just to be sure (hey, who's impeccable?):

Any other options?

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gdas 50,091 Moderator on at

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Please check below discussions -

community.dynamics.com/.../311041

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Jeroen J 12 on at

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Hi Goutam,

Thanks for the suggestion. In this discussion several options come by and none of them changed the behaviour over here.

The field we're expecting to be searching in (name field) is also in the Quick Find View as search attribute. Published all just to be sure, but no cigar :-(

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Charles Abi Khirs 3,569 on at

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Hello,

As per the previous answers, the only place to configure this is: "Settings -> Customisations > Entity > Views > Quick Find View" and check the Find Columns.

Make sure that the checked "name" column is the one that is displayed in the Lookup view.

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gdas 50,091 Moderator on at

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Hi ,

Not sure just to make sure , do you have any custom filter added in your lookup using Javascript ?

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Jeroen J 12 on at

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Hi Charles,

I know, that should be the place to check and configure. I've checked it over and over again, up to database level, and the configuration really is ok.

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Charles Abi Khirs 3,569 on at

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Well, check if there are any filters criterias on the quick find view that is preventing the records from being displayed.

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