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Unable to display the actual HTML in rich text editor upon creating emails thru plugin

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Posted on by JZot

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Hi all!

As we know, Dynamics CRM now offers now conversion of multilline text field to a rich text editor.

We implemented this on our email "Description" field and to one of our custom entities description field.

Now we have a plugin that triggers on create of our custom entity that will create and send CRM email which contains the "Notes" from the custom entity. We created the html formatting (need to display in a table format) thru plugin as seen on the screenshot below. As you can see, it displayed the whole html including the tags.

Any idea on how can we fix this? Thank you in advance!

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LeoAlt 16,331 Moderator on at

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Hi Partner,

Now in D365, email does not support html code, the rich text editor has already contained most functions we need.

If you want to use html code with custom styles, you could Power Automate to do this.

https://stirna.is/2020/08/14/sending-html-emails-through-dynamics-365/#:~:text=Dynamics%20365%20does%20not%20support,an%20email%20with%20HTML%20content.

For example I have a html file which will show some words like before.

Then I created a Power Automate like the links descripted and it worked well.

Best Regards,

Leo

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JZot 193 on at

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Hi Leo,

Actually the email that is being created comes from the "Task" entity's Description field.

So the sceario would be:

1. User creates a Task record and populates the "Description" field with rich text editor components and saves the record

2. An email has been created with table formatting like in the screenshot below.

Please note that all the content and formatting (tables rows/colums) are being created from the custom workflow.

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LeoAlt 16,331 Moderator on at

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Hi Partner,

Sorry that it is by design.

The email could not show the html in its rich editor.

You may raise an idea to Microsoft about this feature.

Regards,

Leo

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