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Answered

Plugin Registration Tool won't log me in (no error message)

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Posted on by Lee-Martin 509

I've been trying to connect with Plugin Registration Tool

I have previously been connect, but tried to unreigster a plugin (which caused an error), so I logged out to try and log in again to see if it would help.

Now I cannot connect.

I appear to log in for a moment, it searches for organisations, but then immediately moves me back to the login screen with no error messages for the login attempt.

It's happened twice in two days (on different systems), so I'm convinced it's something to do with the failed unregister that I performed as this is happened twice for the same thing.

Both systems where on-premise.

Does anyone know how I can reconnect with Plugin Registration Tool?

Thanks

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,325 Most Valuable Professional on at
    RE: Plugin Registration Tool won't log me in (no error message)

    I believe the only resort, in this case, is to get in touch with Microsoft and ask for support.

  • Verified answer
    Lee-Martin Profile Picture
    Lee-Martin 509 on at
    RE: Plugin Registration Tool won't log me in (no error message)

    Thanks, but that's the first two ways we tried.

    I've restarted the application pool which has solved the initial issue, but we could do to find a way where it doesn't happened again.

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,325 Most Valuable Professional on at
    RE: Plugin Registration Tool won't log me in (no error message)

    Hello,

    I would recommend downloading the latest version of the PRT and try it again.

    An alternative way - you can use XrmToolBox's PRT plugin.

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