Form menu drop down disappears after changing forms and then refreshing the page.

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Posted on by Margot Madge

Hi,

Since yesterday our users have been complaining about the form menu drop down list disappearing. It seems to disappear after refreshing the page, sometimes after changing the form and then refreshing the page.

All the form permissions check out (and have not changed). Nothing has changed in the App either.

Has there been a release in the last couple days that would be the cause of this happening?

We are using Dynamics 365 online.

All users are experiencing this issue.

Thanks,

Margot Madge

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Nya 29,060 on at

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Hi Margot Madge,

Does this problem occur with individual users or is it widespread?

Would you please attach a screenshot to show me what you mean by "the form menu drop down list"?

Also, please specify the version of your app.

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Margot Madge 20 on at

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Hi, thank you for your reply. Here are the answers to your questions.

This happens for everyone who changes the form and does a refresh.

We are using this version of Dynamics 365

The drop down I'm referring to is the one that gives you the options to change forms. This is an example of when it's working:

and this is an example of what happens after changing the form and then refreshing the screen

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